FAQs

How soon would a query or concern or complaint be responded?

We usually respond within 2 Business Days. We are open Monday through Saturday.

Where are The Original Knit products made?

The Original Knit products are Made in India, the yarn, buttons and other accessories, exclusively and purposefully. Learn more about us on the About Us page.

Where are you guys located?

We are located in Gurgaon, IN

Is your site secure?

Our site is hosted on Shopify which is the world's leading e-commerce hosting provider. Shopify maintains a secure network, protects cardholder data, maintains a vulnerability program, implements strong access control measures, regularly monitors and tests the network and maintains an information security policy.

What about payment methods on your site?

Credit card, Debit card, UPI, Digital Wallets as well as Net banking.

We also accept Cash on Delivery when the order volumes are low and returns are manageable. Continuance of Cash on Delivery is at our discretion and can be withdrawn at any time without any notice.

What happens when I order something and you are unable to ship it?

On rare occasions, an item may not be available and if it were to ever occur we will contact you and provide you with reasonable options including a full refund. We will not entertain any request for any compensation or discounts whatsoever.

When will my order be shipped?

We strive to ship all orders within 2 business days. The transit time is usually 3-4 business days. For packages delayed beyond 9 calendar days, we will assist you with reasonable options.

For any questions or concerns please reach us at tok@theriginalknit.com

FAQs For DIY Crochet Kit

Our beginner kits are made for 100% complete beginners.

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Can complete beginners do your kits?

Our beginner kits are made for 100% complete beginners. Here are some beginner-friendly things included in each kit:

A step-by-step guide with video tutorials shows you everything from holding a hook and yarn to getting through your first few stitches in the kit.
All the materials you need to complete one project.
A pre-started crochet piece, so you can jump right into practising the main techniques.
An easy way to restart in case you make a mistake (which you probably will, and that's totally OK!).
More videos and photos are in our tutorial section.
Personalized support. If you find yourself tangled in knots, take a photo of your piece and send it
to tok@theoriginalknit.com or WhatsApp at 9606724824.

Can kids do your kits?

Our kits are made for kids 14+. Some factors that affect how easily a child can learn how to crochet are: how much they dabble in arts and crafts already, how much hand-eye coordination they have, and how well they can learn physical skills from either video or photo + written content.

What comes with a kit?

Each kit comes with enough materials to complete one project.
A step-by-step guide with video tutorials that teach you how to crochet and complete your project.
Yarn that's been pre-started so you can jump into learning the basic stitches.
Stuffing
Tapestry needle
Stitch markers
Safety eyes
Crochet hook
Pattern as a PDF digital download
You'll also receive unlimited support over email and WhatsApp.

I'm a complete beginner. What kit is the best one to start with?

Cup Cake is our personal favourite, but really all of our beginner kits are made for beginners!

How long does a beginner kit take?

Everyone crochets at a different speed. We test-marketed our product before launch and we hear that our beginner kits take anywhere between 3-8 hours.

I bought a kit. How do I get started?

Congrats! You've taken step one towards learning a new lifelong
skill To get started with your kit:

1. Go to the tutorial section of www.theoriginalknit.com

2. Click on the product you have

3. Type in the password. The password is on the back of the card
that came in your kit.

Excited about your new hobby? Yes , you have every reason to
be excited about it, and take it easy If you make a mistake, 1) know this is totally normal whenever you're learning something new, and 2) you can always just tug on the yarn connected to the yarn ball to reset to the pre-started piece.

I bought a kit. Where are the pattern and tutorials for it?

1. Go to the tutorial section of www.theoriginalknit.com
2. Click on the product you have
3. Type in the password. The password is on the card that
came in your kit.

I'm giving a kit as a gift. Will my giftee have access to the pattern and tutorials?

Yep! The instructions to get to the pattern and tutorials will be on the back of the card that comes with their kit.

How soon do your kits ship?

We send orders out within 1-2 business days.

What's your shipping policy?

We currently offering free shipping only in India.

What's your return policy?

You have 2 days to return it from the date you received it. Shipping costs are non-refundable, and you'll be responsible for return shipping. To start a return, you must email tok@theoriginalknit.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective,
damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What is amigurumi?

Amigurumi is a Japanese word that describes small knitted or
crocheted stuffed toys.